Help and Faq

"You have questions, we have answers."

"Love travel and discover"

We all love travel, but getting from point A to point B isn't always all that clear.

Honesty and friendly english-speaking customer service. Best price guarantee. Highest knowledge of the island. In fact, we know the island so well that we publish the annual Cozumel Visitors Guide, a hard cover coffee style book found in every guest room of top 22 hotels on the island.
We do not recommend making reservations after you have arrived in Cozumel. Here are a few reasons:
  • Best price guarantee
  • Better Selection
  • Safe and Secure
  • Honest Recommendations
  • No Timeshare sales pitches
  • No Port, No Pay Guarantee
  • We speak English
  • Years of Experience
  • At-Home Convenience
  • No pressure sales
  • Fraud Protection
  • Guaranteed Booking Dates
  • Local Expertise
  • Customized Tours
  • Responsive Service
Yes. In order to confirm your reservation on these highly popular tours, it must be prepaid. Our activities require us to plan ahaed and determine overall capacity ahead of time in order to deliver the best possible service.
Typically within a couple of hours, we will reply with your confirmation voucher. We ask that you carefully read the information on your voucher:
  • Name of your group's leader
  • Number of people in your party
  • Meeting/check point time & place
  • Tour/activity name
  • Name of your hotel or cruise ship
It's important that you let us know of any inaccuracy of the voucher as soon as possible.
You will take a short taxi ride to your activity's meeting point. Taxi sadans in Cozumel accommodate up to four passengers. If there are more than four in your group, you can take two taxis or a van. Taxis are not expensive in Cozumel.

If your ship is delayed, don't worry we will be aware of the ship's schedule; just go directly to the meeting point upon arrival.

If your ship misses the port alltogether, you will receive a full refund.
Most hotels in Playa del Carmen are within walking distance of the ferry pier. If you are not already in Playa del Carmen, a taxi ride is the best way to get to the ferry pier in Playa del Carmen. Ask your concierge to arrange the taxi service.

In the mornings, ferries depart from Playa del Carmen every hour and during high season every half-hour. You should take the ferry at least one hour before your scheduled Sea Trek activity in downtown Cozumel and two hours before your scheduled Sea Trek activity inside Chankanaab Park.
Unless Sea Trek is cancelled by the local authorities due to inclement weather conditions, Sea Trek is all-weather and will go ahead as planned. If your Sea Trek is cancelled, you will receive a full refund.
Yes, group discounts start with parties of ten or greater. Let us know before you book so we may better accommodate your group and discount.

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